Category Archives: Etiquette

Am I The Only Sane One Working Here?: 101 Solutions for Surviving Office Insanity

“. . . the most comprehensive guide I have ever read for solving any conceivable trying scenario!” –Julie Jansen, bestselling author of You Want Me to Work with Who? and I Don’t Know What I Want, but I Know It’s … Continue reading

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Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work

The essential guide for managers and professionals dealing with difficult workplace conversations Surviving Dreaded Conversations gives managers all they need to get through those difficult, face-to-face conversations we all encounter in our office. Whether it’s firing an employee, asking for … Continue reading

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Conflict Resolution at Work For Dummies

A practical workplace guide to handling conflict effectively Managing employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. Conflict Resolution at Work For Dummies provides the tools and advice … Continue reading

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The Elements of Ethics

Patterned after Strunk and White’s classic The Elements of Style, this handyguide pulls the existing research on thedelicate balanceof professional ethics into one concise source. Johnson and Ridley explore seventy-five of the most important and pithy truths for supervisors in … Continue reading

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Business Etiquette For Dummies

Make no mistake, etiquette is as important in business as it is in everyday life — it’s also a lot more complicated. From email and phone communications to personal interviews to adapting to corporate and international cultural differences, Business Etiquette … Continue reading

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Best Practices: Difficult People: Working Effectively with Prickly Bosses, Coworkers, and Clients

Every office has someone who’s no fun to be around. But getting along with that person—and managing them effectively—can make both your jobs easier. Difficult People, a comprehensive and essential resource for any manager on the run, shows you how. … Continue reading

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The It Factor: Be the One People Like, Listen to, and Remember

Some people have the ability to start a conversation and immediately draw people in, while others — perhaps even those with more valuable things to say — get pushed to the side, seemingly ignored. Unfortunately for those who don’t have … Continue reading

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The Essential Guide to Business Etiquette

Which fork should you use to eat the salad at a business lunch? What does business casual really mean? What’s the one thing it’s important not to do when meeting a Japanese businessperson for the first time? Good social skills … Continue reading

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Ethical Codes and Income Distribution: A Study of John Bates Clark and Thorstein Veblen (Routledge Studies in the History of Economics)

In contemporary non-mainstream economic debate, it is widely thought that the functioning of a market economy needs a set of rules (i.e. institutions) which bind agents in their behaviour, allowing efficient outcomes. This idea is contrary to the General Equilibrium … Continue reading

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Executive Intelligence: What All Great Leaders Have

The final word on what traits make for highly successful managers—and a detailed explanation of how to identify potential standout performers. Executive Intelligence is about the substance behind great leadership. Inspired by the work of Peter Drucker and Jim Collins, … Continue reading

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